Organizational Culture Inventory - 988 Words

Organizational Culture Inventory Introduction The unit I selected to study is the Sales and Service department of the organization where I am employed, Verizon Telecommunications. It is the customer service department in which customers call in to order new service, add services or products to existing service, and report any questions, comments or complaints. In addition to placing orders for services, if a customer has a problem or a technical issue, my job is to analyze the problem or issue and recommend a solution. Notice however, the department title, Sales and Service. It is of no accident that the word Sales, is before Service. This is in fact a sales job. During every call, I must make sure I recommend a product or service to†¦show more content†¦Potential Benefits Risks of Cultural Change Potential benefits of moving the current culture toward the ideal culture would reduce departmental employee turnover because job satisfaction and job commitment would increase due to management relieving the pre ssure of the job by acknowledging ALL employee efforts. This would mean rewarding for progress even when progress is slight and don t meet up to expectations. This overall will increase self-worth on the job. The increase in self-worth on the job will enable consultants to further develop and maximize their contributions. However, the shift toward the ideal culture may present some conflict in the organization because this change takes some of the focus off making numbers and management may feel that sales might decline and may be reluctant to continue the change. Nevertheless, management has to realize that the employees are important too, and this change will only facilitate teamwork and better interpersonal relationships that will enable employees to recognize and work toward the common goal of achieving great success. Conclusion and Reflection This exercise has been valuable to my personal and professional development in the organizational unit. The perfectionistic culture is what makes this job such a high pressured work environment. This exercise confirmed that although meeting objectives are important, it can not be the main focal point. ThroughShow MoreRelatedGm591 - Organizational Culture Inventory (Oci) Results1731 Words   |  7 PagesKeller Graduate School of Management [pic] GM 591: Organizational Culture Inventory Results for ABC IT – Business Solutions Group. Instructor: Rick Lochner Prepared by: Venkata Kumaran Date: 20-JAN-2010 TABLE OF CONTENTS 1.0 Introduction 3 2.0 Current Culture 3 2.1 Cultural Type 5 2.2 Behaviors Associated with the Current Cultural Type 5 3.0 Targets for Cultural Change 6 4.0 Potential Benefits Risks of Cultural Change 8 4.1 BenefitsRead MoreOrganizational Culture Inventory of LOccitane1645 Words   |  7 PagesAmerica, Europe, Asia, and Australia. There are 170 shops in the United States included outlets stores. L’Occitane employed more than 2,200 people and maintaining retail boutiques and franchises across the world. Current Culture According to the Organizational Culture Inventory, the primary style of L’Occitane is approval, dependent, competitive, and perfectionistic. L’Occitane is a retail company that sells high-end beauty products. We have to avoid any conflict either between the employees orRead MoreBusiness Management : Bentley s Corner Barkery896 Words   |  4 Pagesdidn’t even know who they were when they went out to market. 2. What is this organization’s structure? How would you describe it? The structure of Bentley’s Corner Barkery before the revamping was not very good. The management was poor, the inventory system in place was a disaster, and the owners only focused on what they wanted instead of what the customers wanted. Bentley’s Corner Barkery can be found at several different locations, but they all seemed to be ran differently. Each store wasRead MoreHobby Lobby1130 Words   |  5 Pagesorganization dictate how the culture is developed and perceived. Organizational culture is the summation of the underlying organizational values manifesting as collective assumptions, attitudes, beliefs, expectations and norms.   Grounded in the customs and values of the organizational construct as well as in the experiences and interactions of the people within its walls, culture is the personality of an organization.   In order to unravel the complex dynamics of culture within an organization,Read MoreOrganizational Culture Within A Hospital Setting1693 Words   |  7 Pages There is a tremendous amount of literature regarding Organizational Culture as it relates to corporate business. Peters and Waterman (1982) book, In Search of Excellence: Lessons from America’s Best Run Companies, became the blueprint for organizational success. With the paradigm shift of hospitals becoming more â€Å"business- like† through mergers, acquisition, and pay for performance, organizational culture in a hospital setting will need to be furthered analyzed and defined as a predicator of successRead MoreOrganizational Culture Is The Key Values, Beliefs And Attitudes Shared By The Members Of An Organization1121 Words   |  5 PagesOrganizational Culture: Organizational Culture is the key values, beliefs and attitudes shared by the members of an organization. Organizational culture includes an organization s expectations, experiences, philosophy, and values that hold it together, and is expressed in its self-image, inner workings, interactions with the outside world, and expectations for the future. A key source of organizational culture is usually its founder. It can be sustained by creating and spreading organizational storiesRead MoreOrganizational Behavior Paper2048 Words   |  9 PagesOrganizational Behavior Darleen Cervera, David Spann, Virginia Waugaman, William Anderson MMPBL 502 August 16, 2010 Thomas A Graham Organizational Behavior Kudler Fine Foods is a chain of upscale epicurean food shops located in San Diego, California. It was founded in 1998 by Kathy Kudler in response to her personal frustrations about the lack of a convenient, one-stop shop for gourmet cooks. The first store opened in La Jolla and was greeted with immediate success. Since then KudlerRead MoreOrganizational Behavior Is An Important Tool For Managers Essay1684 Words   |  7 Pagestoday’s business world, Organizational Behavior is an important tool for managers to effectively manage teams and it aids in being able to understand and foresee human behavior in an organization. It studies on how organizations can be arranged more accurately, and how several events in their outside situations effect organizations. It has become more significant today than in previous years because organizations must master to adapt to the rapidly changing business cultures that have stemmed fromRead MoreOrganizational Behavior Case Study2560 Word s   |  11 Pages(TQM) A Case Study Student name, school and level, remain confidential March 11th, 2008 Organizational Behavior – Dr. Panayotis Zamaros -1- Table of Content 1. Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦..3 2. Presentation of the Problem†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..4 3. Presentation of the Solution: Total Quality Management (TQM) †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦5 4. Analysis of the Solution: Is TQM compatible with Mexican culture?......................................7 5. Conclusion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.13 6. References†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Read MoreConcept Of Culture For Organizational Business1519 Words   |  7 Pagesof culture for organizational business, we first must identify the two theories of culture theory and organizational theory. Diving into these two theories, we will review in detail of how each impact a family-owned business and how the effectiveness of the management and leadership summarize the culture of the business while evaluating the different purposes about the nature of culture and the organization business. The evaluation will require a reflection on the concept of culture; â€Å"Culture is

Business Research Methods and Tools Essay - 997 Words

Assignment One BUS642 Business Research Methods and Tools August 27, 2012 What is business research? Why should there be any question about the definition of research? â€Å"Business research is a process of planning, acquiring, analyzing, and disseminating relevant data, information, and insights†¦in ways that mobilize the organization to take appropriate actions that in turn, maximize performance.† (Cooper, amp; Schindler, 2011, p.4) Research is a planned and systematic process of inquiry and discovery providing decision makers with information and insight to more accurately answer proposed questions concerning business decisions thus lowering possible risk associated with those decisions. There should be questions on the definition†¦show more content†¦Basic research is about understanding the various processes between memory, learning, and knowledge. It is about finding information simply to find information. While it may become applied later, it is not sought out for its application to current events. The question of whether a salesperson should be paid salary or commission as a basic research question would be; would the sales people be better motivated to sell if they were paid by commission or salary. An applied research will go into further detail of the basic question. It might suggest if we pay our salespeople salary or commission, would customer satisfaction drop? Another example would be, if a salesperson is performing subpar in sales, would changing the person pay from salary to commission improve the person’s sales? Would our salespeople’s attitude change toward customer if we pay them salary instead of commission?, would be another example. A sales force manager needs to have information in order to decide whether to create a custom motivation program or purchase one offered by a consulting firm. What are the dilemmas the manager faces in selecting either alternative? In the case of developing a custom program, the manager’s dilemmas might be finding personnel that can design the program. Does he have the qualified personnel to perform the program? He/she will have to decide if the personnel are qualified enough to design a program and perform the program onceShow MoreRelatedSocial Media s Impact On Business Essay1112 Words   |  5 Pagesliterature review Social media in business continually rises to be an in important tool in everyday business and this means that communication is greatly evolving. In this development period, social media has had a prodfound impact on businesses especially in marketing. As a result, many are using social media as a communication tool regardless of the negative impacts experienced in some aspcts of social media. 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Ww1 Causes of Free Essays

Who or what was to blame for World War One: Did two bullets lead to twenty million deaths When one talks about the World Wars Germany often springs to mind and is was supposedly the root cause for the First World War and even The Second World War, but was it the sole force of Germany alone or was some larger being behind this whole â€Å"setup† in which at least 20 million deaths. Let me set the scene for you and let us embark on a journey that will reach into the realm of horrific torture, an accidental assassination and the source o number of deaths equal to almost a third of the population living in the UK currently. But before I show you these plans of evil. We will write a custom essay sample on Ww1 Causes of or any similar topic only for you Order Now A new country is formed in 1871; it is a day to remember, as this country will be the fundamental reason for over 10 million deaths for the years to come. Germany is formed; Britain has built up an empire stretching from America to the edge of India. Germany, being born quite late is immensely jealous of Britain and builds up an army of 2 million foot soldiers. Now it aspires to have the greatest war-fleet in the whole of Europe. But it still will be no match for the British navy. So Germany forms an alliance. Whilst the forming of alliances is materializing Germany and Britain are having a massive arms race triggered by the German’s building naval giants in factories around the whole country, many of these battleships include Dreadnoughts. Britain senses this as an immediate threat to her lands and starts building even more naval vessels. By 1914 Britain had 29 Dreadnoughts and Germany had 14. Meanwhile France has been fighting with Prussia (German state) and lost Alsace-Lorraine, a wealthy town with a varied range of abundant resources, and wants revenge. France is also in league with Britain and later is thinking about using the sheer size of the British Navy to it’s own advantage. Austria-Hungary snatched lands in Bosnia and Herzegovina in 1908 as a part of expanding their empire and becoming great again. However in Russia the Tsar of Russia is becoming less and less popular with most of the population and was facing food cuts and terrible poverty. This forced Russia to think about taking lands in The Mediterranean and near the Black Sea, which was basically a large chunk out of the Ottoman Empire. When in 1908 Austria-Hungary took control over Bosnia Herzegovina, which was a huge mistake. The population in Bosnia-Herzegovina were composed of Slavs and they wanted to be reunited with Serbia (another Slavic country) to get revenge on Austria-Hungary. This situation is exacerbated by Russia having, not only, a huge army; but also having a large influence in the Slavic countries. This connection with an unknown enemy would influence the war effort greatly and raise morale. In 1908, Austria-Hungary took over the former Turkish province of Bosnia. This angered Serbians who felt the province should be theirs. Serbia threatened Austria-Hungary with war, Russia, allied to Serbia, mobilised its forces. Germany, allied to Austria-Hungary mobilised its forces and prepared to threaten Russia. War was avoided when Russia backed down. There was, however, war in the Balkans between 1911 and 1912 when the Balkan states drove Turkey out of the area. The states then fought each other over which area should belong to which state. Austria-Hungary then intervened and forced Serbia to give up some of its acquisitions. Tension between Serbia and Austria-Hungary was high. The only method of beating a country in a war that is bigger and greater than you was to make an alliance with another country. This meant you could lead a joint attack with the combined number of legions of both countries. The two countries are united against the one. Such was the power of an alliance. The alliances formed in the World War One were the Triple Alliance (also known as The Central Powers) and the Triple Entente (Britain, France and Russia). The idea was that the two sides would cancel each other out and Europe would be at peace. These alliances created more tension between the major powers. Germany, Austria-Hungary and Italy felt threatened and surrounded by the Triple Entente. Russia was worried about Austria’s intentions towards the Balkans. A massive arms race began between Germany and Britain, with each country competing to have the biggest army and navy in Europe. In addition to this there were two crisis’ over Morocco, at the Algeciras Conference in 1906 Germany was outnumbered and had to withdraw, because of: British, Italian, Russian and Spanish support for France taking control of Morocco’s police and banks. The still fuming Germany sent a Dreadnought called â€Å"The Panther† to try and force France in stopping their invasion. Britain disagreed and sent a whole squad of warships. In this situation Germany was forced to back-down to the sheer force of the British navy. The German’s hatred for the British grew and grew. This evidence proves that the alliances formed were not for peace and prosperity, but War and destruction. Britain and Germany were forced to build ships on the account of invasion or protection. But mainly security. This didn’t do Germany any good when Italy switched sides and became part of the Entente. Militarism means that the army and military forces are given a high profile by the government. The growing European divide had led to an arms race between the main countries. The armies of both France and Germany had more than doubled between 1870 and 1914 and there was fierce competition between Britain and Germany for mastery of the seas. The British had introduced the ‘Dreadnought’, an effective battleship, in 1906. The Germans soon followed suit introducing their own battleships. The German, Von Schlieffen also drew up a plan of action that involved attacking France through Belgium if Russia made an attack on Germany. The map below shows how the plan was to work. Germany would attack Belgium and defeat them within six weeks; this would gain them an access in France. Germany would then attack France from the Franco-German border and then send over 100,000 troops to outflank them, therefore occupying France. After this complicated manoeuvre was completed Germany would be free to attack Russia on its own. As you can see in this plan, Britain plays no part in this war. That was the main reason everything went wrong Russia mobilized its armies within six days and led an assault on Germany. Belgium put up fierce resistance and everything was in shambles. But after all this tension was rising when did the war break out? Or more importantly how did war break out. If we look at the dates and figures (seen below) we will easily see that in over eight days a mass war breaks out between Europe and nearly every other continent. For a country to go to war it would have to consider many things, for example: the cost of war, the casualties and suspected death rates. Communications weren’t easy. There were no long distance calls and no e-mails. Not enough technology to start a ar in no less than ten days. No, it must have been planned. A breakthrough for all the tension arrived, the pin in the balloon breezed in. A murder. Of royalty. June 28 The Assassination in Sarajevo: of Archduke Franz Ferdinand, heir presumptive to the Austro-Hungarian throne, who is killed along with his wife, Archduchess Sophie. Details July 23 Austria-Hungary sends an ultimatum to Serbia. Serbian r esponse is seen as unsatisfactory. Details July 28 Austria-Hungary declares war on Serbia. Russia mobilizes. The Great War begins. July 31 Germany enjoins Russia to stop mobilizing. Russia says mobilization is against Austria-Hungary only. August 1 Germany declares war on Russia and mobilizes. Italy declares its neutrality. Germany and the Ottoman Empire sign a secret alliance treaty. August 2 Germany invades Luxembourg. Details August 3 Belgium refuses German ultimatum. Germany declares war on France. German troops enter Russia. August 4 Germany invades Belgium to outflank the French army. Britain protests the violation of Belgian neutrality, guaranteed by a treaty; German Chancellor replies that the treaty is just a chiffon de papier (a scrap of paper). The United Kingdom declares war on Germany. August 5 Montenegro declares war on Austria-Hungary. The Ottoman Empire closes the Dardanelles. August 5–August 16 The Germans besiege and then capture the fortresses of Liege, Belgium. Details August 6 Austria-Hungary declares war on Russia. Serbia declares war on Germany. Colonel Dragutin Dimitrijevic a respected leader of the Austro-Hungarian Military Intelligence masterminded a plan to get rid of the Archduke (heir to the Austrian throne) Franz Ferdinand. The colonel (CODENAME: Apis) wanted a militaristic Austria, so he formed a terrorist group of low-lying peasants and trained them to be assassins. The assassination of Archduke Franz Ferdinand, heir to the Austro-Hungarian throne, on 28 June 1914, set in train a series of diplomatic events that led inexorably to the outbreak of war in Europe at the end of July 1914. Ferdinand – and his wife Sophie – were killed by Serb nationalist Gavrilo Princip while on a formal visit to Sarajevo. Princip shot Ferdinand at point blank range while the latter was travelling in his car from a town hall reception; having earlier that day already survived one assassination attempt. The leaders of the world leapt for a chance to vie which each other, to gain power, land and money. World War One, unlike World War Two had a variety of reasons for bloodshed and massacre. Mainly the rising of tension and the exclusion of Germany in treaties and the colonization of Morocco and the Algeciras conference. Ultimately all the tension funnelled out into a World War. How to cite Ww1 Causes of, Papers